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Privacy Policy

What data we collect

The personal data we collect from you includes:

  • your Internet Protocol (IP) address, and details of which version of web browser you used
  • information on how you use the site, using cookies and page tagging techniques

We use Google Analytics software to collect information about how you use this website. This includes IP addresses. The data is anonymised before being used for analytics processing.

Google Analytics processes anonymised information about:

  • the pages you visit
  • how long you spend on each page
  • how you got to the site
  • what you click on while you’re visiting the site

We do not store your personal information through Google Analytics (for example your name or address).

We will not identify you through analytics information, and we will not combine analytics information with other data sets in a way that would identify who you are.

We continuously test and monitor our data protection controls to make sure they’re effective and to detect any weaknesses.

Why we need your data

We collect information through Google Analytics to see how you use the site. We do this to help:

  • make sure the site is meeting the needs of its users
  • make improvements, for example improving site search

We also collect data in order to:

  • gather feedback to improve our service
  • monitor use of the site to identify security threats

Our legal basis for processing your data

The legal basis for processing personal data in relation to site security is our legitimate interests, and the legitimate interests of our users.

The legal basis for processing anonymised data for Google Analytics is your consent.

What we do with your data

The data we collect may be shared with our technology suppliers, for example our hosting provider.

We will not:

  • sell or rent your data to third parties
  • share your data with third parties for marketing purposes
  • use your identifiable / personal data in analytics

We will share your data if we are required to do so by law – for example, by court order, or to prevent fraud or other crime.

Where your data is processed and stored

Data collected by Google Analytics may be transferred outside the EEA for processing.

Links to other websites

This website contains links to other websites.

This privacy notice only applies to https://transport-goods-to-and-from-eu.dft.gov.uk/ and does not cover other services and transactions that we link to.

Following a link to another website

If you go to another website from this one, read the privacy policy on that website to find out what it does with your information.

This website is not intended for children and we do not knowingly collect data relating to children.

We use live chat software on our website, this is provided by Click4Assistance, a 3rd party UK based software company. Information regarding how the data is processed and stored can be viewed here.

https://www.click4assistance.co.uk/privacy-policy

https://www.click4assistance.co.uk/click4assistance-web-chat-software-cookie-policy

Controller

Identity Holdings Ltd is the controller and responsible for your data (collectively referred to as » Identity Holdings Ltd «, «we», «us» or «our» in this privacy notice). A copy of our company privacy notice can be found here

We have appointed a data privacy manager who is responsible for overseeing questions in relations to this privacy notice.

If you have any questions about this privacy notice, including any requests to exercise your legal rights, please contact the data privacy manager using the details set out below.

 

Contact details

Full name of legal entity: Identity Holdings Ltd

Email address: letstalk@identitygroup.co.uk

Postal address:

Identity Holdings Ltd,

Identity House,

Westham Business Park,

Eastbourne Road,

Westham,

Pevensey,

East Sussex,

BN24 5NP

You have the right to make a complaint at any time to the Information Commissioner’s Office (ICO), the UK supervisory authority for data protection issues (www.ico.org.uk). We would, however, appreciate the chance to deal with your concerns before you approach the ICO so please contact us in the first instance.