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Accessibility Statement

This statement applies to content published on only. It does not apply to content on any other subdomains

This website is designed to be used by as many people as possible. The text should be clear and simple to understand. You should be able to:

  • zoom in up to 300% without problems
  • navigate most of the website using just a keyboard
  • navigate most of the website using speech recognition software
  • use most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver)

How accessible is this website

Parts of this website are not fully accessible. For example:

  • some pages and document attachments are not written in plain English
  • some tables do not have row headings
  • some documents have poor colour contrast
  • some heading elements are not consistent
  • some images do not have image descriptions
  • some buttons are not correctly identified
  • some error messages are not clearly associated with form controls
  • some documents may be in PDF format and are not accessible

Feedback and contact information

Contact us if you need a document we’ve published in an alternative format.
Please let us know how you would like us to send you messages and documentation. For example, audio recording or large print.

Reporting accessibility problems with this website

If you find any problems that are not listed on this page or you think we’re not meeting the accessibility requirements, contact us.


Contact details

Email address:

Postal address:

Digital Publishing Team

Department for Transport

Great Minster House

33 Horseferry Road



United Kingdom

We’ll consider the request and get back to you within 7 working days.


Enforcement procedure

If you contact us with a complaint and you’re not happy with our response contact the Equality Advisory and Support Service (EASS).

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’).

Technical information about this website’s accessibility

Compliance status

This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard.

Non-accessible content

The content listed below is non-accessible for the following reasons.

Non-compliance with the accessibility regulations

  1. Some tables in content do not have table row headers when needed. This means assistive technologies will not read the tables correctly. This fails WCAG 2.1 success criterion 1.3.1 (Info and Relationships).
  2. Images on some pages do not always have suitable image descriptions. Users of assistive technologies may not have access to information conveyed in images. This fails WCAG 2.1 success criterion 1.1.1 (Non-text Content).
  3. Some pages have duplicate titles. This may make it difficult for users to orient themselves and find the right content. This fails WCAG 2.4.2 success criterion (Page Titled).
  4. Some features are inconsistently named, for example accordions, tables of contents, search boxes and translation navigation. This fails WCAG 2.1 success criterion 3.2.4 (Consistent Identification).
  5. Some pages cannot be found through more than one type of navigation. This fails WCAG 2.1 success criterion 2.4.5 (Multiple Ways).
  6. Some documents are in less accessible formats, for example PDF. Non-HTML documents published on or after 23 September 2018 must have an accessible format.
  7. Some content looks like headings but is not. This makes it difficult for screen reader users to navigate the page. This fails WCAG 2.1 success criterion 1.3.1 (Info and Relationships).
  8. Some pages have inconsistently placed language navigation. This fails WCAG 2.1 success criterion 3.2.4 success criterion (Consistent Identification).

How we tested this website

We use the Web Content Accessibility Guidelines V2.1 level A and level AA to test how accessible this website is. We also tested the full website using aXe which returned a pass.

What we’re doing to improve accessibility

Identity holdings is committed to making sure our website and other digital products are accessible to all users and comply with level AA of the internationally recognised standard – The Web Content Accessibility Guidelines – WCAG 2.1.

In order to help us achieve and maintain our objective we have commissioned DAC – Digital Accessibility Centre to carry out a WCAG 2.1 AA level technical compliance audit, including extensive testing by users with a wide range of disabilities.

We will endeavour to work through any issues identified in the report and will be submitting the site for retest to ensure we meet the WCAG 2.1 AA standard.

Preparation of this accessibility statement

This statement was prepared on 16 December 2020.